ITFlow

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  <h3 align="center">ITFlow</h3>

  <p align="center">
    IT documentation, ticketing and accounting system for small MSPs.
    <br />
    <br />
    <a href="https://demo.itflow.org"><strong>View demo</strong></a>
    <br />
    Username: <b>demo@demo.com</b> | Password: <b>demo</b>
    <br />
    <br />
    <a href="https://itflow.org/#about">About</a>
    ·
    <a href="https://docs.itflow.org">Docs</a>
    ·
    <a href="https://forum.itflow.org/">Forum</a>
    ·
    <a href="https://forum.itflow.org/t/bug">Report Bug</a>
    ·
    <a href="https://forum.itflow.org/t/features">Suggest Feature</a>
    ·
    <a href="https://github.com/itflow-org/itflow/security/policy">Security</a>
  </p>
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<!-- ABOUT THE PROJECT -->
## About

<b>A comprehensive, free & open-source documentation, ticket management, and accounting platform.</b>

[![ITFlow][product-screenshot]](https://itflow.org)


### The Problem
- You're a small but busy managed service provider with 101 things to do. Information about your clients is unorganised, unstructured and outdated.
- For some work, you seem to spend longer looking for the relevant documentation than actually working on the issue/project. 
- MSP tools can be expensive, with recurring licensing costs adding up quickly.
- On top of the technical day-to-day, you also have to take care of the financial side of the business - consistent pricing, quotes/invoicing, and accounting. 

### The Solution: ITFlow
- ITFlow consolidates common MSP needs (documentation, ticketing and billing) into one unified, free platform that you control.

## Getting Started

### Self Hosting
- The best installation method is to use the [install script](https://docs.itflow.org/installation_script) on Ubuntu/Debian. See the [video](https://www.youtube.com/watch?v=kKz9NOU_1XE) walk through.
```
  wget -O itflow_install.sh https://github.com/itflow-org/itflow-install-script/raw/main/itflow_install.sh
  bash itflow_install.sh
```
- Other manual installation methods are available in the [docs](https://docs.itflow.org/installation).

### Managed Hosting
- If you'd prefer, we can [host ITFlow for you](https://services.itflow.org/hosting.php) (coming soon).

<!-- FEATURES -->
## Key Features
* Client documentation - assets, contacts, domains, docs/files, passwords, tickets, and more 
* Billing - quotes, invoices and expenses, with Stripe integration for online payments
* Alerting - domain and SSL expiry/renewals
* Client Portal - self service quote, invoice, and ticket management for clients

  
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## Roadmap / Future to-do
We track the implementation of confirmed features and bugs via [TaskFlow](https://tasks.dev.itflow.org/tasks.php). Use the [forum](https://forum.itflow.org) to suggest new features or report bugs. 

<!-- CONTRIBUTING -->
## Support & Contributions

### Forum
For help using ITFlow, bugs, feature suggestions, and other general ideas or discussions, please use the community [forum](https://forum.itflow.org).

### Contributing
We have temporarily paused PRs from the community.

#### Contributors
<a href="https://github.com/itflow-org/itflow/graphs/contributors">
  <img src="https://contrib.rocks/image?repo=itflow-org/itflow" />
</a>

### Supporters
We’re incredibly grateful to the organizations and individuals who [sponsor](https://services.itflow.org) the project - a big thank you to:
- CompuMatter
- F1 for HELP
- digiBandit

## License
ITFlow is distributed "as is" under the GPL License, WITHOUT WARRANTY OF ANY KIND. See [`LICENSE`](https://github.com/itflow-org/itflow/blob/master/LICENSE) for details.

## Security
* We've had a stable release of the project since Jan 2025.
* Whilst we are confident in the safety of the code, no system is risk-free. Nearly all software has bugs. Use your best judgement before storing highly confidential information in ITFlow.
* If you have a security concern, privately report it [here](https://github.com/itflow-org/itflow/security/policy).

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